Last modified Feb 02, 2024 with an effective date of Feb 03, 2024
This privacy policy ("Policy") informs you of our practices when handling your Information through the Services (both as defined below). In this Policy, "we," "our" or "us" refers to Unbounded Studio. When you are using Unbounded Studio Services in your personal capacity, we are the data controller under the applicable privacy laws, and this Policy applies.
When you are using Unbounded Studio Services as a member of an organization that is a customer of Unbounded Studio (for example, when accessing a Wallet OS), we are a data processor under the applicable privacy laws, and that organization is the data controller. In those circumstances, your organization's privacy policy applies, and you should refer to its privacy policy for information about its privacy practices. For clarity, we are not responsible for the privacy practices of third parties. Please be aware that this Policy does not apply to your activities or any Information that you disclose to your organization, when that organization is the data controller.
For the purpose of this Policy, "Information" means any information relating to an identified or identifiable individual. This includes information you provide or generated when you use: (a) our apps, including Wallet OS (each an "App" and collectively the "Apps"); and (b) unboundedstudio.com and any other dedicated Unbounded Studio websites, such as walletos.unboundedstudio.com which link to this policy ("Website" and together with the "Apps" the "Services"). When you use the Services, you accept and understand we collect, process, use and store your Information as described in this Policy. If you do not agree with this Policy, you must not use any of the Services. If you change your mind in the future, you must stop using the Services and you may exercise your rights in relation to your Information as set out in this Policy.
We will collect and use the following Information about you:
Information you provide to us
Registration information: for example, when you create an account on the Website, you will be asked to provide your email and a password. For paid services, including Wallet OS's Pro, we also collect your billing address, transaction information, tax identification number, Stripe identification number, and invoice address ("Payment Information").
Information we automatically collect or is generated about you when you use the Services
Identifiers, such as your, device ID, and device information (such as model, brand and operating system).
Cookies: we use cookies and other similar technologies ("Cookies") to enhance your experience when using the Services. For more information about our Cookies policy, see below How We Use Cookies and Similar Technologies section.
Information regarding your use of the Services, such as app use information, interactions with our team, and transaction records.
Information received from third parties.
Information we receive from third party platforms: when you register through a third party account (such as Facebook or Google) or when you connect other apps to our Services, we receive Information which may include your username, email address, and profile picture.
Information from platforms our Services relies on, such as for transaction information and payment verification.
Our Services are not targeted at children, and we do not knowingly collect Information from children under the age of 13. If you learn that a child has provided us with Information in violation of this Policy, please contact us as indicated below.
We use your Information to: Provide you with the Services. We will use your Information to perform our contractual obligation towards you to allow you to create an account and use the Services. The Information we process when doing so includes your registration information, Information you provide to us when using the Services, identifiers, Information you generate when using the Services, and Information regarding your use of the Services such as transaction information. If you are a user of Wallet OS's Pro, we will use your Payment Information for payment processing purposes as well as sales tax collection and reporting as required by law.
Improve and monitor the Services. It is in our legitimate interests to improve our Services for our customers. When doing so, we may collect Information we automatically collect or is generated about you when you use the Services, as well as non-personal Information about your device such as device manufacturer, model and operating system, and the amount of free space on your device.
Provide you with support and to respond to your requests or complaints. If you reach out to us for support, we will use your Information to respond to and resolve your queries and complaints and facilitate support. When doing so, we perform our contractual obligation towards you. The Information we process when doing so includes your registration information, your identifiers, and any other information about you collected via our customer support channels.
Prevent fraud, defend Unbounded Studio against legal claims or disputes, enforce our terms and to comply with our legal obligations. It is in our legitimate interest to protect our interests by (1) monitoring the use of the Services to detect fraud or any other user behaviour which prejudices the integrity of our Services, (2) taking steps to remedy aforementioned fraud and behaviour, (3) defending ourselves against legal claims or disputes, and (4) enforcing our terms and policies. When doing so, we will process the Information relevant in such a case, including Information you provide us, Information we automatically collect about you, and Information which is provided to us by third parties.
Conduct surveys and Interviews. From time to time, we may ask you to participate in surveys and Interviews we conduct which are in our legitimate interest because they help us understand our userbase and improve the Services. If you participate, we process your registration information and any other Information collected through the survey questions.
Cookies are small files of letters and numbers that we store on your browser or the hard drive of your computer. They contain information that is transferred to your computer's hard drive.
Our Services uses Cookies to collect information about your browsing activities and to distinguish you from other users of our Services. This aids your experience when you use our Services and also allows us to improve the functionality of our Services.
We use the following cookies:
Strictly necessary cookies: Some cookies are strictly necessary to make our Services available to you; for example, to perform your login functionality and for user authentication and security. We cannot provide you with the Services without this type of cookies.
Functional cookies: These are used to recognise you when you return to our Website. This enables us to personalise our content for you (for example, your choice of language or region).
We share your Information with selected third parties, including:
Vendors and service providers we rely on for the provision of the Services, for example:
Cloud service providers who we rely on for data storage, including Hostinger.
Payment processors, such as Stripe. This payment processor is responsible for the processing of your Information, and may use your Information for their own purposes in accordance with their privacy policies. More information is available at https://stripe.com/gb/privacy for Stripe.
Although we have in place security measures to maintain the privacy and integrity of your Information, the transmission of Information via the internet is not completely secure. We may also take extra steps to protect your Information and minimise the Information we process. For example, when we store your Information, we use AES 256 encryption, and when we send or receive your Information, it is encrypted with TLS 1.1 or above. Additionally, we are not responsible for how third-party integration services may collect, use or share the Information you send from the Apps. Please review the privacy policy of such third-party integration partners before connecting those services to the Apps.
Your Information will be processed by our employees and service providers in Brazil.
Your Information is kept for as long as necessary to achieve the purposes set out above. When we process Information for our own purposes, we determine the retention period taking into account various criteria, such as the type of Services provided to you, the nature and length of our relationship with you, possible re-enrollment with our Services, the impact on the Services we provide to you if we delete some Information from or about you, and mandatory retention periods provided by law and the statute of limitations. Generally, we also delete your Information following a valid erasure request (see below Your Rights: Erasure section). Some Information we collect will be stored for longer where we have an overriding legitimate interest to retain such Information (for example, Information on suspicious behaviour of certain users of our Services and transaction records).
When deleting Information, we will take measures to make the Information irrecoverable or irreproducible, and electronic files which contain Information will be deleted permanently.
Erasure. You have the right to delete your account and erase your Information and upon deleting your account, all your Information will be removed from our production systems. Usually, only an encrypted copy of your Information will remain on our backup archives for 90 days, although we reserve the right to retain some of your Information where there are valid grounds for us to do so under data protection laws. For example, for the defence of legal claims, respect freedom of expression, or where we have an overriding legitimate interest to do so.
Note that where the Information is held by a third party data controller, such as a payment processor, we will use reasonable steps to inform them of your request, but we recommend you contact them directly in accordance with their own privacy policies to ensure your personal data is erased.
Objection. You may have the right to object to our processing of you Information. This is the case where we process such Information on the basis of our legitimate interests (see above under How we use your personal information section), or where the Information is used for direct marketing purposes. You may exercise this right as follows:
To stop receiving marketing newsletters: You may withdraw your consent through the unsubscribe mechanism at the bottom of each communication.
To stop our cookies being placed for either advertising or analytics purposes: please change your device or browser settings.
To object to all other processing based on our legitimate interests, please contact us at contact@unboundedstudio.com. Please note that we may have an overriding legitimate interest to keep processing your Information, but we will let you know where this is the case.
We welcome questions, comments and requests regarding this Policy. You can contact us at contact@unboundedstudio.com.
If we make any material changes to this Policy, we will post the updated Policy here and notify our users through the Services and/or newsletters. Please check this page frequently to see any updates or changes to this Policy.